Refund policy

 

At Padmini Haus, we strive to ensure our customers are satisfied with their handcrafted jewelry. This policy outlines how you can cancel or seek a refund for products purchased through www.padminihaus.com.

 UNBOX VIDEO IS MANDATORY FOR RETURN 

1. Cancellation Policy
Timeframe: Cancellation requests must be made within 1 day (24 hours) of placing your order.

Shipping Status: Once an order has been communicated to our logistics partners or the shipping process has been initiated, the order cannot be canceled.

Refusal at Delivery: If an order has already been dispatched, you may choose to reject the product at your doorstep.

2. Damaged or Defective Items
Reporting Period: Any receipt of damaged or defective items must be reported to our customer service team within 1 day of delivery.

Verification: Upon reporting, our team will review the claim. Please provide clear photographs or an unboxing video of the defect. The decision for replacement or refund will be made after internal verification by the merchant.

3. Product Not as Described
Reporting Period: If you feel the product received is not as shown on the site or does not meet your expectations, you must bring it to our notice within 1 day of receipt.

Decision: Our customer service team will look into your complaint and take an appropriate decision regarding a return or exchange.

4. Refund Timeline
Processing: For all approved refunds, the amount will be credited back to your original payment method.

Timeframe: It typically takes 7 business days for the refund to be processed & Credited, by Padmini Haus after approval.

5. Exchange
Exchange/Replacement deliveries will be done within 5-7 Business days.

6. Contact Information
Questions about the Terms and Conditions should be sent to us at:

Email: pdminihaus@gmail.com